Refund Policy

Refund Policy

Last updated: September 2026

Our services are digital, so there’s nothing to “return” — but we stand behind every order. If something isn’t right, we fix it first, and if we can’t deliver what we promised, you get your money back. Across all our orders since 2008, our refund rate is 0.9%.

When you get a full refund

  • You cancel before we start work. Tell us before we begin on your manuscript and we’ll refund your order in full.
  • We miss the 72-hour delivery guarantee. If a standard fixed-price order isn’t delivered within 72 hours of us receiving your manuscript, you can request a full refund.
  • We can’t deliver a valid file. If we can’t deliver a file that passes validation for the format you ordered (for example, EPUBCheck for ePub or Kindle Previewer for Kindle), we refund your order in full.
  • Your order needs more than you paid for, and you decide not to go ahead. If your manuscript turns out to be longer or more complex than the size you ordered, we’ll contact you before starting. If you’d rather not pay the difference, we’ll cancel and refund you in full.

Rush delivery

If a 24-hour Rush order isn’t delivered within 24 hours of us receiving your manuscript, we refund the $25 rush fee. The 72-hour guarantee still applies to the rest of your order.

If something is wrong with your file

Every order includes a revision pass and our lifetime warranty. If you find an error caused by our work, reply to your delivery email and we’ll fix it free of charge — that’s always our first step. If we can’t fix it, we’ll refund you.

What isn’t refundable

  • Work that has been delivered and passes validation, if you simply change your mind.
  • Changes to your own text or content after delivery. These are covered by our eBook Corrections service, not the warranty.
  • Store rejections for reasons unrelated to our work — for example, your book’s metadata, cover rights, or a store’s content rules.
  • The cost of posting a physical book to us for scanning.

Delivery times for custom-quoted projects, such as scanning and OCR or indexing, are set out in your quote.

How to request a refund

Email support@ebookifi.com within 30 days of delivery (or of your order date, if nothing has been delivered). Include your order number and a short description of the problem. We reply within one business day.

Approved refunds are made to your original payment method. How long the money takes to appear depends on your bank or payment provider.

See also our Terms of Service.