FAQ
Answered honestly — no vague marketing copy
eBook Conversion FAQ — Every Question Authors Ask Us, Answered Honestly
These are the questions we hear most often. If yours is not here, contact us. We respond within one business day.
Ordering and Process
Browse our services, choose the format you need, and complete checkout. You will receive a confirmation email with a secure upload link for your manuscript.
You get an order confirmation email with an upload link. Upload your manuscript. We receive it, review it, and begin work. Your 72-hour clock starts from when we receive your file, not when you pay.
Yes. Every order has a direct email thread. We contact you if we have questions. You can email us at any time.
Yes — files within 24 hours of manuscript receipt for a flat $25, regardless of manuscript size. Choose Rush at checkout on Kindle, ePub, and Bundle orders; for other services, contact us to confirm availability.
Yes. Volume discounts are based on the number of titles — the more titles, the bigger the discount. Contact us before ordering with details of your catalog.
File Formats
Microsoft Word (.doc, .docx), Adobe PDF (standard, print-ready, or scanned), Adobe InDesign (.indd, .idml), Apple Pages (.pages), Open Office, LibreOffice, and HTML files. If your file is in another format, ask us.
Google Docs must be exported to Word first. File → Download → Microsoft Word (.docx). The export is clean and works well.
No. Send it as it is. If your formatting will affect the conversion, we will flag it and discuss your options before starting.
Yes — that is our Book Scanning and OCR service. We extract the text, proofread it against the original, and return a clean file ready for conversion.
Technical Questions
A person builds your eBook file in HTML and CSS by hand. No software converts it. This takes longer than automation and produces a smaller, cleaner file that passes platform validation and displays correctly across all devices.
Kindle (KPF) is Amazon’s format, used on all Kindle devices and the Kindle app. ePub is the open standard used by Apple Books, Kobo, Google Play Books, Barnes & Noble, and most non-Amazon platforms. They are separate files. If you are publishing on Amazon and other platforms, you need both. Our Kindle + ePub Bundle converts your manuscript to both formats and saves $20–$160 compared with ordering them separately.
EPUBCheck is the W3C’s official ePub validator, used by the major platforms to check files before accepting them. We run every ePub through the current release and fix every error and warning before delivery. You receive a clean file.
Fixed layout locks every page exactly as designed — right for picture books, cookbooks, comics, and heavily illustrated titles where text and artwork must stay together. Most text-based books should stay reflowable. See Fixed Layout ePub, Fixed Layout Kindle, or Children’s Book Formatting for honest guidance on which fits.
Reflowable eBooks adjust to each reader’s chosen font size, screen size, and settings — this is by design. What we guarantee is that the text flows correctly, images display without distortion, and navigation works on every device.
Pricing and Payment
By the page count of your manuscript at standard 12pt double-spaced Word formatting. See our full pricing page for all rates.
No. The listed price includes the conversion, source files, and one revision pass. The only variables are rush delivery (a flat $25), volume discounts for multiple titles, and promo codes from our Offers page.
All major credit and debit cards, PayPal, and bank transfer for orders over $200.
If we cannot deliver a file meeting platform validation requirements for the format you ordered, we offer a full refund. Our refund rate has been 0.9% since 2008. If something is wrong with your file, we fix it — that is our preference over a refund.
Quality and Revisions
Contact us with the specific issue. One revision pass is included with every order. Platform rejections caused by our conversion are corrected at no charge.
Send us the rejection notice. We identify the error in the code and fix it. This is included.
Source files are the HTML and CSS files we used to build your eBook. You own them. You can make your own edits, pass them to a developer, or archive them. Most services either do not offer source files or charge extra. We include them with every order because they belong to you.
Multilingual and Complex Manuscripts
Yes. Arabic (right-to-left — see our Arabic eBook Conversion page), Chinese Simplified and Traditional, Japanese, French, Spanish, German, Italian, Portuguese, and others. Non-Latin and right-to-left projects are quoted individually — use our custom quote form.
Yes. Complex technical content is a specialty. If your manuscript is highly technical, use our custom quote form so we can price it correctly before you order.
No. The conversion work is yours entirely. We store your files securely during the project and delete them 30 days after delivery.
Comparing Services
Three main differences. First, price — our Kindle conversion starts at $30, while full-service publishing packages often bundle conversion into a much larger fee, and freelance marketplaces vary by freelancer. Second, what is included — source files, validation confirmation, and one revision pass are standard in every Ebookifi order; elsewhere they are often an extra charge. Third, turnaround — our standard is 72 hours, with a 24-hour rush option. Always check any provider’s current terms before you order. See the full comparison on our pricing page.
Tell us specifically what is wrong. We fix it. One revision pass is included with every order. If the issue is caused by our conversion — not a change to the original manuscript — we correct it at no charge. If after revision you are still not satisfied and the file genuinely fails platform validation, we refund your order in full. Our refund rate has been 0.9% since 2008 — we prefer to fix things.
Yes. Contact us with a few pages of your manuscript and we will convert a short sample to show you the quality of the output. This is available for projects over $65. For standard orders, our service pages show real examples — see the covers on Kindle Conversion and ePub Conversion, and the page spreads on Fixed Layout ePub.
Still Have a Question?
We respond within one business day.